IHI is one of downtown Toronto’s leading integrative health clinics, located in the historic King East neighbourhood. We believe that great health enables empowered authentic living. Our team of experienced practitioners are dedicated to listening to you, understanding your needs and providing you with the comprehensive health resources you need to succeed.
The most powerful influence on your health is YOU. Join us and let’s discover your health potential.
We are open & your health and safety is our #1 priority.
The health of our clients, our staff, and our practitioners is of the utmost importance to us. We have worked very hard to implement appropriate safety precautions and comply with the guidelines set by the regulatory colleges for each of our practitioners.
Please know that safety is an ongoing process that requires consistent monitoring and cooperation. Part of the process is communication. The purpose of this message is to communicate the information that you need to know before booking your appointment.
- Services available in person
The following services are available in person, in clinic:
- Services available virtually, either online or by phone
The following services are available virtually, either online or by phone:
- How do I schedule my appointment?
Online booking is available for all appointments and services. You can access our booking site here: https://ihi.janeapp.com/
If you have any questions or difficulty accessing the care you need please contact reception at 416-260-6038 and we will work to support you.
- What you need to do to prepare for an in-person appointment.
For our mutual health, active screening is performed for all in-clinic appointments. You will receive a survey to complete 24 hours before, and screened again upon arrival for your appointment.
If you do not pass the screen you will be required reschedule your appointment. Your practitioner will support you through this process.
Prevention and Infection Control
Please wear a mask to clinic. If you do not have a mask, one will be provided to you on entry.
Please arrive at your scheduled appointment time. For safety, access to the clinic is restricted. We will meet you at the 2nd floor front door and you will be escorted into the clinic by your practitioner at your appointment time.
On entry into the clinic you will be asked to:
- Use the hand sanitizer provided
- Take your temperature
- Complete your 2nd COVID 19 Screen
You will no longer need to wait in line at the reception desk to pay for treatment or schedule your next appointment.
All payments can be made through our automated system. You can enter your payment information into your patient profile. Your payment will be processed by our system after your visit. We also offer direct billing to most insurance companies; please contact our reception team to provide your information or fill out the form sent to you.
You will receive an electronic receipt for your appointment. Your receipt will be sent to the email attached to your patient profile. You can use it to submit your claim to your insurance company.
Scheduling your next appointment can be completed by your practitioner after your visit or completed from the comfort of your home anytime using our online system.
Our reception team is available by phone daily and you are welcome to schedule a “client care inquiry” call if you have questions about your safety, comfort or treatment.
- Can I bring a support person to my in-person visit?
If you are a support person or caregiver for a client, you may attend, however, you will be screened before entry.
2. How do I access my supplements?
We will continue to offer online orders through Full Script.
Contact us by phone at 416-260-6038 and we arrange access to the supplements you need.
3. What else are we doing to keep each other safe.
We have completed detailed training in the ministry guidelines and professional regulations that support safety for all clients, practitioners, and staff.
We have sourced the personal protective equipment necessary to safely offer care.
We continue to use hospital-grade cleaning supplies, have our cleaning protocols in place and complete our risk assessment to ensure we are reducing our risk where possible.